Resources
The
following
are articles
about customer
service and/or
the hospitality
industry
that may
be of interest
to trainers
or those
in the industry.
If you would
like to submit
an article
to be posted
on this page,
please contact
the AlaskaHost
Manager at
DCCED.
- "Customer
Service
Lessons
from
the Trenches" by
Martien
Eerhart
www.refresher.com/!cslessons.html
- "Basic
Facts
on Customer
Complaint
Behavior
and the
Impact
of Service
on the
Bottom
Line" by
John
Goodman
www.tarp.com/pdf/basicfacts.pdf
Related Links
State Tourism Office within the
Division of Economic Development
www.commerce.state.ak.us/oed/toubus/home.cfm
Alaska Travel Industry Association (ATIA)
www.alaskatia.com
Alaska Wilderness Recreation and Tourism Association (AWRTA)
www.awrta.org
Alaska Hospitality Alliance
http://www.4aha.org/
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