Corporations, Business and Professional Licensing

Complaint FAQs

1. I have a complaint. How do I know if my complaint is within the jurisdiction of this Division?

The Division of Corporations, Business and Professional Licensing/Investigation Unit investigates matters pertaining to business licenses, the sale of tobacco products, and licensed professionals. For more information on what this Division may assist you with pertaining to business licenses, the sale of tobacco products and licensed professionals see below.

  • Business and Tobacco Endorsements:
    To research a business license and tobacco endorsements go to License Search. If a business is operating without a business license, improperly licensed, or selling tobacco products without an endorsement contact this Division’s Investigation Unit. You may need to contact a different agency if your complaint is not under the jurisdiction of this Division.

  • Professional Licensing:
    To see if someone is professionally licensed or if an existing licensee has disciplinary action, you can use the Professional License Search. If you would like to file a complaint against a licensed or unlicensed professional, please check the list of regulated professions to ensure the complaint falls within the jurisdiction of this Division’s Investigation Unit. You may need to contact a different agency if your complaint is not under the jurisdiction of this Division.

Please be aware that not all issues will fall within the jurisdiction of this Division and you may want to contact other agencies for assistance. For more information on how to file a complaint with this Division’s Investigation Unit go to Investigations.

2. What if my complaint is not within the jurisdiction of this Division, where else I can I go with my complaint for help?

Complaints pertaining to business licenses, the sale of tobacco products, and licensed professionals are investigated by this Division's Investigations Unit.

In addition and/or for complaints that do not fall within the jurisdiction of this Division, you may want to file a complaint with another relevant agency. Below is a partial list of relevant agencies and other complaint resources.

  1. Contact relevant agencies.
    To find more agencies go to State of Alaska.

    1. Air Quality: the Alaska Dept. of Environmental Conservation

    2. Alcohol: the Alaska Dept. of Commerce, Community, and Economic Development/Alcohol Beverage Control Board

    3. ANCSA: the Alaska Dept. of Commerce, Community, and Economic Development/ Division of Banking and Securities

    4. Banks and Financial Institutions: Alaska Dept. of Commerce, Community, and Economic Development/ Division of Banking and Securities

    5. Disability-based Discrimination: Disability Law Center of Alaska

    6. Discrimination: Alaska State Commission for Human Rights

    7. Fisheries: the Alaska Dept. of Fish and Game and the Alaska Dept. of Revenue

    8. Food Safety: the Alaska Dept. of Environmental Conservation/Division of Environmental Health

    9. Gaming (bingo, raffles, pull-tabs, sweepstakes, etc.): Alaska Dept. of Revenue

    10. Insurance: the Alaska Dept. of Commerce, Community, and Economic Development/Division of Insurance

    11. Labor: Alaska Dept. of Labor and Workforce Development

    12. Landlord/Tenant: The Alaska Landlord & Tenant Act: what it means to you

    13. Mining License: the Alaska Dept. of Revenue

    14. Motor vehicle, trailer or semi-trailer dealers: the Alaska Dept. of Administration/Division of Motor Vehicles

    15. Oil and Gas: the Alaska Dept. of Administration

    16. Placer Mining: the Alaska Dept. of Natural Resources

    17. Sand/Gravel Mining License: the Alaska Dept. of Revenue

    18. Securities: Alaska Dept. of Commerce, Community, and Economic Development/ Division of Banking and Securities

    19. Taxes (such as alcohol, commercial passenger vessel, corporate income, electric cooperative, fisheries related taxes, gaming permits, large passenger vessel gambling tax, mining, motor fuel, oil and gas production, oil and gas property, partnerships, telephone cooperative, tire fee, tobacco, and vehicle rental): the Alaska Dept. of Revenue

    20. Water: the Alaska Dept. of Environmental Conservation

    In addition, you may wish to contact any other relevant federal agencies, local government agencies (i.e. borough, city, municipal, or village), consumer resources and/or seek professional or legal counsel.

  2. Consumer Protection
    The Consumer Protection Unit of the Attorney General's Office investigates unfair or deceptive business practices and files legal actions on behalf of the State of Alaska to stop such practices. For more information including how to file a complaint go to Consumer Protection.

  3. Better Business Bureau
    BBB is a neutral not-for-profit organization that provides ethical business and advertising standards, BBB Business Reviews, Charity Review, complaint handling, and information on marketplace events and tips. For more information on the Alaska, Oregon, and Western Washington branch go to Better Business Bureau.

  4. National Consumer Law Center
    NCLC has developed a number of guides, brochures, and fact sheets to help consumers understand their rights and make the best choices possible despite difficult financial circumstances.

  5. Federal Trade Commission (FTC)
    The FTC works to protect consumers from unfair, deceptive or fraudulent practices in the marketplace. The FTC Bureau of Consumer Protection’s website has useful information and publications covering all areas of consumer protection and consumer fraud.

  6. National Fraud Information Center
    The National Fraud Information Center (NFIC) was created by the National Consumers League, the oldest private, non-profit advocacy group representing consumers on marketplace and workplace issues. The NFIC's purpose is to fight telemarketing fraud by improving prevention and enforcement. The NFIC accepts online complaints about telephone or internet fraud.

  7. Call for Action
    Call for Action (CFA) is an international, nonprofit network of consumer hotlines. When a consumer contacts CFA, a CFA volunteer will contact the company or agency directly to promote dispute resolution. CFA assists the general public and small businesses victimized by fraud and addresses other consumer issues such as: debit cards/electronic banking, telephone fraud, advance-fee loans, investment fraud and basic credit.

  8. Internet Crime Complaint Center (IC3)
    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The IC3 takes complaints from consumers regarding internet crime and refers complaints to law enforcement agencies. The IC3 issues internet scam alerts and provides tips for avoiding internet fraud.

  9. Consumer Product Safety Commission
    The Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death from thousands of types of consumer products under the agency's jurisdiction.

  10. Local government (i.e. borough, city, municipality, village)
    Check with your local government and chamber of commerce to see if you may file a complaint with them.

  11. Seek Legal Counsel
  12. Alaska Legal Services Corporation
    Alaska Legal Services Corporation (ALSC) is a private, nonprofit law firm established in 1967, that provides free civil legal assistance to low-income Alaskans to: help resolve serious legal problems of low-income Alaskans; promote family, social and economic stability by upholding the rule of law; reduce the legal consequences of poverty; and improve the quality of life for our children, our families, the elderly and disadvantaged, and our community.

  13. Represent Yourself
  14. Alaska Court System
    For more information about filing with the Alaska Court System, including forms, go to Alaska Court System.

Contact Us

If you have any questions you can contact us at either the Juneau or Anchorage phone numbers listed below or by emailing us at license@alaska.gov.