Consumers

File a Consumer Complaint

Complaint Forms:

NOTE: Health provider entities may NOT submit information through this site but should call the Consumer Services Section to obtain Provider Complaint instruction information.

About Filing a Complaint

The Division of Insurance enforces Alaska insurance laws and assists consumers directly by responding to insurance inquiries and investigating complaints against insurance companies and producers. The Consumer Services section of the Division is located in the Anchorage office and is responsible for handling consumer complaints and inquiries.

Before contacting Consumer Services with a complaint discuss your issues with your insurance company or producer. If you do not receive a satisfactory response from the insurance company or producer, contact the Consumer Services section at (907) 269-7900 or send an e-mail to insurance@alaska.gov. A member of the Consumer Services section will discuss your complaint with you and if appropriate, request that you open a formal complaint.

A Consumer Service specialist will review the submitted complaint information, which should include copies of any correspondence, policies, or materials relating to your insurance problem, such as itemized medical bills, explanation of benefit sheets, property loss forms, vehicle appraisals, policy reports, etc.

If a violation of Alaska insurance law is found, the Consumer Service specialist will request that the insurance company or producer correct the problem. If no violation of Alaska law is found, a Consumer Service specialist will close the complaint. In each case you will receive a written response directly from the company or from the Consumer Specialist regarding the results of the complaint investigation.

Frequently Asked Questions:

  1. What happens after the Division receives my complaint?
    • Within two weeks of filing, you should receive an acknowledgement letter stating:
      • your file number
      • the name of the consumer service specialist assigned to investigate your complaint
    • The Division will send a copy of your complaint to the company or other appropriate party and ask for an explanation of their position.
    • Your specialist will review all responses received to assure the problem has been properly addressed. This may result in more letters or phone calls between the examiner and the company or other parties.
    • Your specialist will send you a letter with the investigation results
      • if no evidence of a violation is found, the specialist will so advise and explain why the investigation is being closed
      • if your specialist is not satisfied with the company's response, the investigation will continue
  2. What can I do if my issue falls outside the Divisions regulatory authority?
    • You may have additional appeal, complaint or legal recourse available to you. You may find it helpful to review the following Alaska Department of Law webpage. This page contains a helpful list of other agencies and businesses which may serve as additional resources to address consumer complaints.
    • http://www.law.state.ak.us/department/civil/consumer/cp_resources.html
    • If you determine that your complaint is an issue with a medical provider rather than an insurance company the Alaska State Medical Association's grievance committee may be able to assist you.
    • http://www.asmadocs.org

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