Complaints are initiated by consumers in writing by completing a complaint form on our web-site, by e-mail or mail. We ask that you attach any documentation that supports your complaint. The supporting information will differ depending on your complaint type. You may choose to send copies of correspondence, records of phone calls, your policy, police reports, explanations of benefits forms, bills, estimates or other information that you believe exemplifies the questionable claim or policy handling you have experienced. Once this form is received we will contact the insurer and provide you with a confirmation and complaint tracking number. The insurer is given 21 days to respond directly to you regarding your initial complaint with a copy to the division. We may have additional questions which have been prompted based on the information in your complaint. If the response they provide reveals additional concerns or fails to answer the previously posed questions we make a new request for documentation with an abbreviated due date.